I just moved to Truckee. How does the solid waste collection system work?
Trash is serviced in a 32-gallon trash can provided by the customer. Each resident also has the option to sign up to receive 1 recycling cart and up to 3 green waste carts both serviced every-other-week. Green waste carts are only serviced May - October, starting July 2018. Recycling carts are beginning service in Glenshire in October 2018, and will begin in the rest of Truckee neighborhoods (except Tahoe Donner) in October 2019, and Tahoe Donner in October 2020. For large green waste disposal, TTSD offers dumpsters at a reduced rate, or you can self-haul to the Eastern Regional Landfill or local drop off events.
What are the new changes with green waste and recycling?
The Town has been receiving multiple requests for information from property owners in the West Reed Avenue area lately. In the interest of providing all property owners with the same information, the following summaries have been prepared.
Short-term rentals are considered stays of less than thirty-one (31) continuous nights. See Municipal Code Chapter 3.24 for specific definitions and details. Information in this document will be relating only to short-term rentals within the Town of Truckee. Short-term rentals in the Town of Truckee have several compliance requirements.
What are SHORT-TERM RENTAL compliance requirements?
1. PROPERTY REGISTRATION
Hold current Registration Certificate Number (RCN) within 30 days of commencing business.
2. QUARTERLY TAX RETURN
File tax return & pay taxes due.
10% Transient Occupancy Tax (TOT)
+ 2% Truckee Tourism Business Improvement District (TTBID) Assessment
3. REGISTRATION CERTIFICATE NUMBER (RCN)
Beginning November 10, 2016, operators will be required to include the Town of Truckee
Registration Certificate Number (RCN) on all property rental listings/advertisements.
No. The property registration is a one-time process as long as rental status remains the same (active). Please change status of property by filling out Request for Inactive Status form if property is sold or no longer being rented. If same property resumes rentals, the owner will have to re-register.
How much does registration cost? What do I get?
Registration is FREE.
The Town will assign a Registration Certificate Number (RCN) and provide you with a printed certificate noting that you are registered for short-term rentals. This Certificate must be posted conspicuously in the rental (in the guest book is sufficient).
Does the Registration Certificate need to be posted on the rental property?
Yes, the printed certificate provided by the Town of Truckee noting that you are registered for short-term rentals must be posted conspicuously in the rental (in the guest book is sufficient).
Does the Registration Certificate Number (RCN) need to be listed on all rental listings/advertisements?
Beginning November 10, 2016, operators will be required to include the Town of Truckee Registration Certificate Number (RCN) on all property rental listings/advertisements. No specific location is required. Please see Municipal Code Chapter 3.24 for details.
My property is no longer being rented on short-term basis; do I need to do anything?
If you are no longer renting your property or the property has sold, please fill out Request for Inactive Status form located on www.townoftruckee.com.
My property is being managed by a Property Management Company; do I also need to register it?
If you are also renting the property as an individual owner, then yes.
We are a new Property Management company, how do we initially register all of our properties?
If property is no longer renting short-term through Property Management Company, what needs to happen?
When filling out tax return form for the next quarter, indicate the property is INACTIVE in the notes column. Remove property from the NEXT return after that. Or, remove property from current tax return form and notify Town staff of removed property by email or phone.
What are the different tax/assessments and what are the funds used for?
10% Transient Occupancy Tax (TOT)
+ 2% Truckee Tourism Business Improvement District (TTBID) Assessment
Transient Occupancy Tax (TOT)
TOT rate is 10% of taxable rents on all short-term rentals in the Town of Truckee.
Also known as bed tax is a lodging tax paid by short-term renters/lodgers, collected by property owners (hotels, vacation rentals, etc.) and remitted to the Town of Truckee. Transient Occupancy Tax (TOT) is authorized under State Revenue and Taxation Code Section 7280, as an additional source of non-property tax revenue to local government, and was adopted by Truckee’s Town Council in 1993. Prior to 1993 and the incorporation of the Town of Truckee, the Transient Occupancy Tax was collected by Nevada County, the municipal authority of the area.
Amounts are General Fund revenues and used for general business of the Town including road maintenance, snow removal, trail operation & maintenance, police services and other Town business.
Truckee Tourism Business Improvement District (TTBID) Assessment
Per TTBID, a 2% assessment of taxable rents must be paid on all short-term rentals in the Town of Truckee.
As of October 1, 2015, the TTBID Committee added a 2% assessment on all short-term rentals, which would be collected by the property owner or manager in addition to the Transient Occupancy Tax (TOT). Amountsare remitted to the Truckee Donner Chamber of Commerce and the TTBID Board is responsible for determining its use in accordance with its enabling Management Plan.
What is considered taxable rents/receipts?
The following is a list of common charges to use as a guide to help determine what is considered taxable rents/receipts (i.e. subject to tax). Details are also listed on the Quarterly Tax Form.
NOT Taxable Rents/Receipts
Any amount reflected as “rent” on guest receipt
Equipment charges (roll-away beds, cribs, etc.)
Optional insurance premiums
Standard cleaning fees
In-room movie charges
Late check-out fees
Items subject to California sales tax (i.e. taxable meals)
Extra person fees
Who calculates the amount of tax due?
Property owner/operator calculates tax due based on rental activity (taxable rents/receipts).
When are tax returns due?
Taxes on short-term rentals are due on a quarterly basis.
Due Date (Postmark)
Can I remit the TOT and TTBID assessment in the same payment?
Yes, please do.
What types of payment are accepted?
Currently, we can accept only checks, but please check back for online options.
What if my tax payment is late?
Completed Quarterly Tax Returns and any taxes due are subject to late payment penalties and interest if the payment is not postmarked by the first of the month following the end of a quarter. See the Quarterly Tax Return Form for calculation of late payment penalties and interest.
Town of Truckee usually sends me tax return form in the mail, but I didn’t receive one for the past quarter, what should I do?
It is the responsibility of the operator to file the tax return on time
The Town of Truckee no longer mails blank tax return forms. You can now file online or download a blank Quarterly Tax Return Form from the Town website.
My property didn’t have renters this quarter; do I still need to complete a tax return?
Yes. As long as your property is active, regardless of whether any qualified rents are received, a quarterly return is required. You may either fill out the regular quarterly tax form with zeros, or fill out the online form called “No Rent Collected ($0 Tax Return)”. If you are no longer going to be renting your property or the property has sold, please fill out the Request for Inactive Status.
Property is being managed by a Property Management Company; do I need to complete a tax return?
Property Management Companies should be reporting rents received for your property by them and filing a quarterly tax return with the Town. If you are renting both with a Property Management Company and on your own, then both parties must both submit a quarterly tax return to report any rents you have each collected.
How long should I retain my TOT records?
It is the duty of every operator liable for the collection and payment to the Town of any tax
imposed by this chapter to keep and preserve, for a period of three years, all records as may be
necessary to determine the amount of such tax as he may have been liable for the collection of
and payment to the Town, which records the tax administrator shall have the right to inspect at
all reasonable times.
Town of Truckee usually emails Property Management company an excel tax return form, but we didn’t get it, what next?
Do properties that didn’t have renters this quarter still need to be included on the Property Management Company tax return?
Yes. Please include and report zero.
Why doesn’t the Town install speed humps or speed bumps?
Speed humps and speed bumps are vertical obstacles in the road extending across a travel way to slow vehicle speeds. They are made of asphalt, concrete, plastic, rubber, or metal. The Town does not recommend installing speed humps or bumps on publicly maintained roads due to their lack of effectiveness, impediment to snow removal operations, and installation and maintenance costs.
Information provided by neighboring jurisdictions has shown that speed humps have not been effective at significantly reducing vehicle speeds, reducing speeds by only 1 or 2 mph and in some cases resulting in higher speeds.
Additional issues with speed humps include:
Interference with emergency vehicle response times.
Increased traffic noise levels from engines revving over the speed humps.
Increased acceleration between the speed humps.
Increase in vehicle exhaust emissions from acceleration after going over speed humps.
Can the speed limit on my street be lowered?
Operating speeds are based on the visual scene and characteristics of the roadway more than by the posted speed limit. As a result, changes in the posted speed limit have little to no effect on vehicle speeds. A nationwide study collected speed data from 100 sites across 22 states where posted speed limits were either raised or lowered by increments of 5 mph. Review of the before and after speed data revealed that changes in speed were generally 2 miles per hour. Changing the posted speed limit did not have a significant effect on modifying driver behavior.
All roads in Truckee are categorized as local roads per the California Vehicle Code definition. The speed limit is set at 25 MPH (Town Municipal Code 10.05.020 Town Prima Facie Speed) for most roads in Truckee unless a higher speed limit is determined to be appropriate. Under this circumstance, the Town typically establishes speed limits based on the 85th percentile speeds which is the speed that 85 percent of vehicles are traveling at or below. The 85th percentile speed is used because it reflects a collective judgment of the vast majority of drivers as to a reasonable speed for given roadway conditions. Considerations are also made with regard to infrastructure and traffic conditions, such as: roadway pavement widths, shoulder widths, curves, driveway density, potential for and volume of bicycle and pedestrian traffic, and collision rates. Lowering a speed limit below the 85th percentile speed does not necessarily improve safety or result in voluntary motorist compliance.
Why am I being charged tax for use of my own property?
The Transient Occupancy Tax and TTBID assessments are meant to be passed through to the short-term renters, not the property owners. As stated in Municipal Code Chapter 3.24, the operator/manager is required to collect the tax from the short-term renter on top of the rents they are collecting. As such, the tax should be calculated before the operator/manager determines their net profit on the transaction.
What can I do to help speeding concerns in my neighborhood?
Set the pace! Drive at or below the speed limit and observe all rules of the road.
Report speeding incidents to the Truckee Police Department. If you notice vehicles speed at a particular time of day, or day of the week, provide that information. You may make a request for additional enforcement.
Lead by example! Drive the speed limit and follow all driving rules.
How do I request a radar speed feedback sign?
Speed feedback signs remind drivers of the speed at which they are traveling in relation to the posted speed limit. However, local observations show that drivers pay more attention to them when they are newly placed and tend to disregard them over time.
The Town Council adopted the Radar Speed Sign Policy in 2013, available on the Town of Truckee website here: Radar Speed Sign Policy. The policy identifies a limited number of locations for permanent radar speed feedback signs to be considered for installation if certain requirements are met.
The Truckee Police Department has a temporary radar speed feedback sign that is kept in continuous rotation in various areas throughout Town as weather permits.
Can additional speed limit signs or stop signs be installed on my street?
In general, the Town has a policy to limit the amount of signage throughout town to minimize sign pollution and maintain small town character. When deciding whether or not to place a new sign we consider several factors including legal and technical appropriateness, likely effectiveness of the requested signage to change driver behavior, maintenance of a consistent approach throughout the community, and effective use of public resources. Studies have suggested speed limit signs do not significantly modify driver behavior, and drivers tend to disregard signs in the long term. Per California regulations, stop signs should be used for traffic control at intersections and not for regulating speeds.
Where does the Town install crosswalks?
Crosswalks may be located at signalized and unsignalized intersections or at mid-block locations. Crossings at intersections with higher levels of pedestrian traffic are more likely to be marked with a crosswalk, whereas intersections with lower levels of pedestrian traffic are less likely to be marked. In addition, mid-block crosswalks are not recommended unless accompanied with physical features (such as a center island). When determining where a crosswalk should be located and how it should be marked, several roadway and pedestrian characteristics are examined such as: the speed limit of the roadway, traffic volumes, number of travel lanes, road width, presence of center islands, pedestrian traffic volumes, pedestrian behaviors, visual clearance, and collision data. Efforts are made to mark crossings at convenient and safe locations. However, pedestrians should always remain “heads up” when using crosswalks as markings and signs do not protect against inattentive drivers.
What is the California Public Records Act?
The fundamental idea behind the California Public Records Act (CPRA) is that governmental records shall be disclosed to the public, upon request, unless there is a specific reason not to do so. A person need not give notice in order to inspect public records at an agency’s offices during normal working hours. However, if the records are not readily accessible or if portions of the records must be redacted in order to protect exempt material, the agency must be given a reasonable period of time to perform these functions.
When a copy of a record is requested, the agency shall determine within ten days whether to comply with the request, and shall promptly inform the requester of its decision and the reasons therefore.Where necessary, because either the records or the personnel that need to be consulted regarding the records are not readily available, the initial ten-day (10) period to make a determination may be extended for up to fourteen (14) days.If possible, records deemed subject to disclosure should be provided at the time the determination is made. If immediate disclosure is not possible, the agency must provide the records within a reasonable period of time, along with an estimate of the date that the records will be available. The Public Records Act does not permit an agency to delay or obstruct the inspection or copying of public records.Finally, when a written request is denied, it must be denied in writing.
To learn more, please visit the Office of the Attorney General FAQ or CPRA Summary.
Why aren't my documents opening in Laserfiche?
In order to fully utilize the Laserfiche database pop-up blockers must be disabled in all browsers.
What are the browser requirements?
Windows Users: Firefox, Internet Explorer 5.5 or Netscape 6.1 or later.
Mac Users: Firefox, Safari 1.1, Netscape 6.1 or Internet Explorer 5.2
What does it mean 'Maximum Number of Sessions Has Been Reached'?
If you receive this error, please wait ten minutes and try and access the information again. The Town is working to increase the number of users. Please notify firstname.lastname@example.org if the problem continues.
How do I use the database?
Users can either browse documents or search for a specific document(s) by using a single word or phrase in a document.
To browse documents, click on "Click here to browse documents", the window will automatically open in the browse function. Open the Public Folder in the left pane. Continue opening folders until you find the document you are looking for. To view the document, click to open.
To search for a document using a specific word or phrase, click on search. This will provide you with complete directions on the two basic types of searches that can be performed via Weblink.
To print or scroll through a document, you must convert to PDF first. Click on the PDF icon to the right of the page navigation bar to start the process.
Laserfiche documents are scanned to an image format which can be indexed and searched online. Printing these documents requires that the pages be converted to PDF format.
You may then print or scroll through the document. Pages can be printed one at a time or as a complete document. Some of our documents are very large; we have set a limit of 75 pages per download. The system can convert up to 75 pages to PDF at one time. If a document is more than 75 pages, the conversion will create multiple PDFs. This process is slower than a regular print function as the conversion to PDF takes several seconds for each page.
There are documents in the database are already in PDF format. When a link to a PDF file is clicked, the document is either downloaded to the user desktop or opened in the web browser.
Why can't I have my building plans immediately?
Per State of California Health and Safety Code Section 19851 engineered documents are not allowed to be reproduced without the permission of the engineer or architect.
The plans will be copied in PDF A form for reproduction purposes.
This policy applies only to plans that were professionally prepared and stamped by a California licensed architect or registered engineer. It does not apply to plans prepared by a drafting service.
Where is the funding for this project coming from and will my property taxes or sales tax be raised to pay for the improvements?
The budget for the overall corridor master plan design, as well as the construction of Phase 1 (constructing sidewalks from Richards Boulevard to Frates Lane where there are presently sidewalk gaps), currently includes a $1.5 million Highway Safety Improvement Program grant. An additional $1.5 million in Town General Funds is also budgeted towards the project. The amount of General Funds that are expended on the project will be dependent on the final scope of the Phase 1 project, which has yet to be determined. Implementation of future phases of the project would be dependent on funding availability.
There is no plan to impose additional tax measures to fund the construction of Envision DPR. The development of an assessment district to fund ongoing maintenance, however, is being considered.
How will the medians be laid out across the corridor? Will there be breaks for turning movements and emergency vehicle access and maneuvering?
The Town has received significant input from community members and an emphasis is being placed on the design and consideration of any median structures (including breaks for turning movements and special attention to emergency access). Phase I design includes pedestrian islands for increased pedestrian safety, similar to the existing crosswalk on Donner Pass Road in front of Tahoe Forest Hospital. One benefit associated with a center median is the provision of separate travel lanes, which calms the flow of traffic and provides a safer experience for all users. Median islands at crosswalks also provide safer pedestrian crossings because pedestrians are able to cross the street in a 2-stage process (one direction at a time) by utilizing the center refuge median. Medians also provide an opportunity to install landscaping to improve the aesthetics of the corridor. Full length medians are not planned at this time.
What type of landscaping will the project include?
The Town’s intent is to provide aesthetically-pleasing landscaping which is both drought-resistant and low cost for maintenance.
Does my opinion matter or has the design of the corridor already been decided on?
The community’s input is highly valued in designing for this project. The Town of Truckee is very excited to design and implement the Envision DPR project for the betterment of the community. To provide the best overall improvements for the community, it is paramount that Truckee residents have an opportunity to help shape the project’s design. We have encouraged all forms of communication between the public and the Town engineers by providing input mediums such as community meetings at Town Hall, booths set up at Truckee Thursdays, outreach to businesses in the affected area, surveys, and conventional telephone and email contacts for engineering staff. Contact engineering staff with questions or input.
Kings Beach has experienced issues with their newly constructed roundabouts. How does the Town account for specific design and maintenance of the roundabouts in our community?
The Town has extensive experience in designing, constructing, and maintaining roundabouts, having implemented 8 roundabouts since 1998. Any issues experienced with Kings Beach roundabouts along the corridor are specific to their project sites. The major roundabouts in Truckee are considerably larger than those in Kings Beach, although minor roundabouts may be similar in size, and any roundabouts built on Donner Pass Road will be designed and constructed similarly to those that already exist in order to meet the function and need of our community. It is worth noting, Kings Beach recently reconstructed the splitter islands at the roundabouts to function more like the existing roundabouts in Truckee.
Snow removal in roundabouts has been conducted by Town of Truckee Public Works staff and private contractors since 1998 and is accomplished by plowing the snow and placing it in designated snow storage locations around Truckee. The same snow removal procedures will be taken with any new roundabouts constructed.
How do roundabouts compare to traffic signals as far as efficiency and safety is concerned?
Traffic engineers and communities have increasingly come to recognize the benefits of modern roundabouts, which have been shown to improve traffic flows by moving vehicles more efficiently through an intersection, improving safety, and decreasing emissions from vehicles idling at a traffic signal or stop. By eliminating turn lanes and reducing vehicle queuing requirements, roundabouts can also serve an important urban design function by reducing the total size of an intersection, and by allowing installation of landscaping in the central portion of an intersection to improve overall intersection aesthetics. For these reasons, the Town of Truckee General Plan policies recommend roundabouts over traffic signals.
How do I submit public comment on a Planning project?
Public comments on planning projects can be submitted via mail or hand delivery to the Planning Division (10183 Truckee Airport Road, Truckee, CA 96161) or email to the project planner. To determine which planner has been assigned to a project, please visit the project page on the Town website or call the Planning Division at (530) 582-7820, extension 2.
When submitting public comments, please include your name and physical address. Comments received become part of the Town's permanent record. Copies will be distributed to the Planning Commission and posted to the Town website. Due to public records act laws, Town staff cannot redact personal information from comments received, including email addresses. If you prefer not to have your email address included, please submit your comments via letter to the Planning Division either by mail or as an attachment to an email.
If you have any questions regarding submission of public comments, please feel free to contact the Planning Division at (530) 582-7820, extension 2.
Driving directions to the Department of Public Works Public Service Center
Coming From Reno: Take I-80 westbound. Exit on the 188 off ramp. Turn right from the off ramp at the signal. Go through the round-about to its 3rd exit which is Truckee Way. Continue on Truckee Way through a second round-about. After you drive over I-80, Stockrest Springs Road will be on your left. Turn left on Stockrest Springs Road then make the first left on Stevens Lane. Stevens Lane ends at 10969 Stevens Lane which is the Town of Truckee Department of Public Works Department Public Service Center.
Coming From Sacramento: Take I-80 eastbound. Exit at the 188A exit. Turn right onto Truckee Way. Turn left on Stockrest Springs Road then turn left on Stevens Lane. Stevens Lane ends at 10969 Stevens Lane which is the Town of Truckee Department of Public Works Public Service Center.
For truck and shop deliveries, please call Fleet Services at the Town of Truckee Department of Public Works at (530) 582-7708.
For road and snow related issues, please contact the Town of Truckee Department of Public Works at (530) 582-7707.
What about Traffic School?
Eligibility to attend traffic school is handled by the Traffic Court. For further information please call the court at (530) 582-7834 or click here for their website.
What are the Building Division's hours?
The Building Division is open Monday - Friday, 7:30 a.m. - 4:00 p.m.
When do all of the filing papers need to be filed with the Town Clerk to run for Town Council?
Election filing period will vary based on the Election date. Please contact the office of the Town Clerk (530) 582-2924 for information on specific Elections that are of interest to you.
What if I have a question about running for Town Council member?
Call the Town Clerk's Office at 530-582-2924.
When does a new Council member take office?
The installation is typically preformed at the first Regular Town Council Meeting in December following the election. The County Clerk's office has until the 28th day following the election to complete the official canvass. Council Members take office following certification of the election results. Prior members remain in office until their successors sworn into office.
What are the qualifications to run for Town Council?
Anyone interested in filing must be an elector of the Town and a registered voter at the time nomination papers are issued. Registered voters must be United States citizens and be at least 18 years old on Election Day.
What will it cost to run for Town Council?
The Town does not charge potential candidates filing for a Town Council Office.
There is a charge for printing your candidate statement in the sample ballot, if you choose to have one. This fee is calculated at each election and is paid to Nevada County, via the Town Clerk.
NOTE: A Spanish translation would be an additional fee for printing and translation by an approved Spanish language translator retained by the company that prints the Nevada County's ballots.
Can I use Town Hall Conference Rooms?
The Town of Truckee Conference Rooms are available for use by governmental and public benefit non-profit organizations. Other organizations are eligible to use these facilities if the event is cosponsored by the Town of Truckee. These rooms are not available for political, commercial or private party use. Click Here for more information.
What payment methods does Animal Services accept?
Animal Services accepts check and money order payments through the mail. Cash, check, and credit card payments can be made in person at our office. In some circumstances, we can accept credit card payments over the phone. You may call our office at (530) 582-7830 for more details.
If I rent my property as a SHORT-TERM RENTAL what do I need to do?
There are a few compliance requirements to rent property on a short-term basis (short term rental is considered a stay for 30 days or less). This could be rental of a room in your home, a rental property or your whole home. Current compliance requirements are listed below. For more information please visit the Transient Occupancy Tax (TOT) & Short-Term Rental Compliance page on our website.
SHORT-TERM RENTAL COMPLIANCE REQUIREMENTS:
1. PROPERTY REGISTRATION
Hold current Registration Certificate Number (RCN) within 30 days of commencing business.
2. QUARTERLY TAX RETURN
File tax return & pay taxes due.
10% Transient Occupancy Tax (TOT)
+ 2% Truckee Tourism Business Improvement District (TTBID) Assessment
3. REGISTRATION CERTIFICATE NUMBER (RCN)
Beginning November 10, 2016, operators will be required to include the Town of Truckee Registration Certificate Number (RCN) on all property rental listings/advertisements.
Is the sales tax rate the same for all Truckee mailing addresses?
No. As of January 1, 2017, 8.125% is the tax rate for addresses within Nevada Countyand the Town of Truckee's city limits. Starting April 1, 2017, 8.25% is the tax rate for addresses within Nevada Countyand the Town of Truckee's city limits.
If you live in Placer County or outside of the incorporated limits of the Town of Truckee (example: within the Northstar subdivision), the Sales & Use Tax rate is different. Please refer to the County in which you reside or do business. You can also contact the California State Board of Equalization for more information.
What is the Sales Tax rate and who gets the taxes?
The Sales and Use Tax rate in the Town of Truckee is 8.25%.
Effective January 1st, 2017, the Sales and Use Tax rate in the Town of Truckee was 8.125% due to the expiration of California Statewide Proposition 30, The Schools and Local Public Safety Protection Act of 2012.
Effective April 1st, 2017, the Sales and Use Tax rate in the Town of Truckee was 8.25%. Nevada County Ballot Measure A, was approved by two-thirds voter approval per the election on November 8th, 2016 which increased the Nevada County Library tax from .125% to .25%.
The tax rate is broken down as follows:
State of California 7.25
Nevada County Library .25
Truckee Measure V (Road Maintenance) .5%
Truckee Measure R (Trails Construction and Maintenance) .25%
More information about Sales & Use Tax can be obtained here.
What is the Transient Occupancy Tax (TOT) rate?
The current Transient Occupancy Tax (TOT) rate is 10%. In addition to the TOT, please note for short-term rentals, there are a few other compliance requirements, including Property Registration, Quarterly Tax Returns (including TOT 10% + Truckee Tourism Business Improvement District (TTBID) Assessment of 2%, for a total of 12%) and beginning November 10, 2016, Registration Certificate Numbers will be required on all rental listings/advertisements.
For more details on Transient Occupancy Tax (TOT) & Short-Term Rental Compliance information please click here.
How do I handle my raccoon problem?
If you have a raccoon problem, you may contact Lake Tahoe Wildlife at (530) 577-2273 for assistance.
What should I do if I see a bear?
If a bear is causing property damage or a public safety, you may contact the Truckee Police Department at (530) 550-2320. You may also contact the Bear League at 530-525-7297 or visit their website at http://savebears.org/.
What can I do about a pet I can no longer keep?
You may contact our office if you have a pet that you can no longer keep. An appointment, a fee, and a completed pet behavior form are required when surrendering in a pet.
Is there a low cost spay/neuter program in Truckee?
The Town of Truckee and Humane Society of Truckee-Tahoe have joined together by offering a Community Spay/Neuter Program for Truckee residents that meet certain financial guidelines. Spaying/Neutering pets saves lives!! If you have any questions about the program, you may contact the Humane Society at (530) 587-5948 or visit http://hstt.vhost4.sierraweb.com/community-spayneuter-programs.
How can I adopt a new pet?
All of our adoptable animals are placed in new homes by the Humane Society of Truckee-Tahoe. You may contact the Humane Society at 530-587-5948 or visit their website at http://hstt.org/adopt-pet for more information.
How do I file a complaint?
All complaints are acquired in confidence. Your information is not given to the person you are filing a complaint against. You will need to provide the type of complaint, an address where the animal lives (if known, very helpful), and your personal information so that we can recontact you if necessary. Complaints that are considered a public nuisance (barking, damage to property, or impeding lawful movement) are required to be submitted in writing. Please contact a Community Service Officer at (530) 550-2320 for additional information.
Is there a leash law in Truckee?
The only location in Truckee where there is a strict leash law is at Truckee Regional Park between the months of May and October. There is an At Large Prohibited ordinance in Truckee, which means that you must have both immediate voice and visual control over your dog. Dogs roaming the neighborhood would be an At Large Prohibited violation, in which a citation may be issued. When you are walking your dog, we recommend using a leash for both the safety of you and your dog.
How do I get a duplicate dog license tag?
It is important to make sure your dog is wearing the dog license tag. If your dog loses the tag, you can order a duplicate by calling our office. It can take a couple of weeks to have stamped and the cost is $3.00.
How do I know when the dog license expires?
Licenses are valid on a yearly basis or when the rabies vaccination expires, whichever comes first. Proof of vaccination may be required to extend a license for the full year. License notices are sent out as a courtesy prior to the expiration date. It is the dog owner’s responsibility to obtain the license before the end of the 30 day grace period or a late penalty will be applied. Be sure to inform our office if you move so we can keep our records updated.
What are the dog license fees?
DOG LICENSE TYPE
The rabies vaccination has to be valid for the length of time you want to purchase the dog license.
Where do I license my dog and what paperwork is required?
Dog licenses can be purchased at the Animal Shelter located at 10961 Stevens Lane, Truckee during between 10 a.m. and 2 p.m. Tuesday through Friday only. A current rabies vaccination certificate is required from a licensed vet. If your dog is spayed/neutered, it needs to state that on the rabies certificate or we need to see the separate alter certificate.
Is there a penalty if I license my dog late?
A $12.00 late penalty will be applied to any dog license that is obtained after the 30 day grace period, whether it is a renewal or new license. Also, failure to license a dog may result in a citation being issued.
Is a dog license required in Truckee?
California State law and the Town ordinance require that all dogs be vaccinated against rabies and licensed. There is a 30 day grace period from when the dog turns the age of four (4) months, becoming a Truckee resident, or getting a new dog. A license tag on your dog’s collar is the fastest way to reunite you and your dog. A dog license also shows that you are a responsible dog owner. A rabies tag from the vet is not a dog license. Please call (530) 582-2930 for additional dog license information.
How can I obtain a copy of a traffic report?
To obtain a copy of a traffic report, you can come to the Records Division at 10183 Truckee Airport Road Truckee, CA Monday through Friday, 8 AM to 5 PM and request a copy.
It is the policy of the Truckee Police Department to complete a traffic collision report under the following circumstances:
• The traffic collision occurred within the Town of Truckee limits.
• A person involved in the traffic collision has been injured (complaint of pain is considered injury) or dies.
• One of the drivers is under the influence of alcohol or drugs.
• One of the drivers has fled the location without stopping to exchange information or check on the welfare of the other parties involved.
• Town property is involved (Town vehicle, light post, signal post, etc.)
If any of the above conditions are met at the scene of a traffic collision, the Truckee Police Department should be notified in one of the following manners: 9-1-1 (in case of an emergency).
If it's not an emergency, use the dispatch telephone number (530) 550-2320.
In addition to filing a traffic collision report with the Truckee Police Department, it may also be necessary to file Department of Motor Vehicles Form SR-1A: www.dmv.ca.gov/forms/formsaccident
Visit the Department of Motor Vehicles web page for more information on state reporting requirement for traffic collisions: www.dmv.ca.gov
If the traffic collision was property damage only and none of the special conditions mentioned above exists, you may file a “Counter Report” at the lobby of the Truckee Police Department located at 10183 Truckee Airport Rd Truckee, CA Hours: Monday through Friday, 8 AM to 5 PM. The report should be made as soon as possible. The person reporting the collision needs to bring along the following information:
• The time and location (street address/cross streets) where the collision occurred.
• The license plate number of the vehicle he or she was driving when they were involved in the traffic collision.
• Driver’s license
• Insurance information (name of the insurance company and their policy number).
• The names, addresses, and phone numbers of all passengers in their vehicle
• If known, the license plate numbers, names, addresses, and phone numbers of all other involved drivers and passengers.
What can be done about illegally parked vehicles, such as those blocking a driveway?
Call the Police Department's non-emergency number at (530) 550-2320, and an officer will be dispatched.
If the person who reported the illegally parked vehicle lives at the location, goes out to meet the officer, and explains to them that he or she lives at the location and cannot leave the driveway due to its being blocked, the officer can impound the vehicle.
How can I report an abandoned vehicle?
To report an abandoned vehicle on the public street, call the Town of Truckee Vehicle Abatement Division at (530) 582-7830.
How can I find out if my vehicle has been towed?
You can call the non-emergency dispatch number at (530) 550-2320, 24 hours a day, seven days a week to find out. Give your vehicle license plate number to the dispatcher.
They will run a status check on your vehicle and let you know if it has been impounded.
How can I get my car out of storage?
If a vehicle was impounded for 30 days because the driver had no license or had a suspended license, a hearing can be requested by calling (530) 550-2323 or by coming down to the Truckee Police Department.
No hearing is required if the 30-day impound period has lapsed. The registered owner or their authorized agent can claim a stored/impounded vehicle by coming to lobby of the Police Department, presenting proper identification, and paying a $163.00 administrative fee for a release form to take to the tow yard. (This fee is waived if the vehicle was stolen or if the driver was hospitalized in an accident.) The person obtaining the release must have a valid driver's license or be accompanied by someone who does. The vehicle must have current registration or have a temporary operating permit before it can be released.
If a vehicle was impounded for evidence, the owner may obtain a release once the Police Department has completed its investigation. Call the Police Dept at (530) 550-2323 to determine who the investigating officer is and discuss the release with him/her.
How can I contest a parking violation?
A person can contest a parking violation by coming into the lobby of Police Department to fill out an appeal form. Hours are: Monday thru Friday from 8:00 am to 5:00 pm. We are closed legal holidays and weekends.
You may also click here to download the parking appeal form. You have 21 days from the parking citation issue date to file an appeal (or 14 days from the date a delinquent notice is mailed.)
If you do not do it within the allotted time frame, you forfeit all rights to challenge the citation. You may mail, deliver or fax your request to: Truckee Police Dept. Records Division 10183 Truckee Airport Rd. Truckee, CA 96161 Fax: (530) 582-7771.
What can I do about "identity theft"?
If you become the victim of identity theft, it is important to act immediately to stop the thief’s further use of your identity.
Immediately contact all your credit card issuers. Get replacement cards with new account numbers. Ask that the old accounts be processed as "account closed at consumer’s request." (This is better than "card lost or stolen," because when this statement is reported to credit bureaus, it can be interpreted as blaming you for the loss.)
1. Call the fraud units of the three credit reporting companies: TRW, Equifax, and Trans Union. Report the theft of your credit cards and/or numbers. Ask that your accounts be flagged. Also, add a victim's statement to your report such as, "My ID has been used to apply for credit fraudulently. Contact me at XXX-XXX-XXXX (your phone number) to verify all applications."
2. Notify your bank(s) of the theft. Cancel your checking and savings accounts and obtain new account numbers. Ask the bank to issue you a secret password that must be used in every transaction. Put stop payments on any outstanding checks that you are unsure of.
3. If you use the ATM card for banking services, get a new card, account number, and password. Do not use your old password. When creating a password, avoid such commonly used numbers as the last four digits of your Social Security number and your birth date.
4. If you have had checks stolen or bank accounts set up fraudulently, report it to Telecheck and National Processing Company (NPC). These check guarantee companies will flag your file so that bogus checks will be turned down. Call Telecheck at 800-366-2425. Call NPC at 800-526-5380.
5. Call your telephone, electrical, gas and water utilities. Alert them to the possibility that someone may attempt to open new service using your identification. Also contact your long distance company.
6. The nearest office of the Consumer Credit Counseling Service might be able to help you remove fraudulent claims from your credit report. Call 800-388-2227.
7. In dealing with the authorities and financial institutions, keep a log of all conversations, including dates and names. Send correspondence by certified mail. Keep copies of all letters and documents. Provide your police report number to expedite reporting the crime.
8. Consider seeking legal counsel, especially if you have difficulty clearing up your credit history, or your case is complex and involves a lot of money. An attorney can help you recover from the fraud and determine whether your rights under various credit banking, SSN, and other laws have been violated.
Credit Reporting Bureaus Equifax Copy of Report: P.O. Box 740241 Atlanta, Georgia 30374-0241 Dispute Report: P.O. Box 740256 Atlanta, Georgia 30374-0256 Order Credit Report: 800-685-1111 Opt Out of Marketing Lists: 800-219-1251 Report Fraud: 800-525-6285
Trans Union Copy of Report: P.O. Box 7000 North Olmstead, OH 44070 Dispute Report: P.O. Box 403 Springfield, PA 19064 Order Credit Report: 800-851-2674 Opt Out of Marketing Lists: 800-241-2858 Report Fraud: 800-680-7289
Experian Copy of Report: Dispute Report: Experian National Consumer Assistance Center P.O. Box 2104 Allen, TX 75013-2104 Order Credit Report: 888-397-3742 Opt Out of Marketing Lists: 800-353-0809
May someone else pick up my property?
If it is necessary for someone else to pick up your property, the police department must receive a notarized letter of authorization from you, along with the proper ID.
What type of identification is needed to pick up property?
A valid driver’s license or state ID card, military ID or passport.
How can I get my firearms back that were taken for safekeeping?
If your firearms were taken as safekeeping you can obtain a California Department of Justice Law Enforcement Gun Release Application from the police department or by visiting the California Department of Justice website. The Department of Justice will give authorization to the police department to release your weapons.
When may I claim my property that was booked as evidence?
All evidence that is held in which a person was arrested or cited, the police department must receive a District Attorney confirmation that the case is closed on all defendants. In some cases the property may not be released immediately due to pending further investigations or appeals.
When may I claim my property that was taken for safekeeping?
Owners may pick up their property after calling and making an appointment. If the property is not picked up within 60 days the unclaimed items will be given to a charitable organization, or be disposed.
What should I do if my property is lost or stolen?
If your property has been lost or stolen you should file a report by calling (530) 550-2320. If you have a record of the serial number on the item or an owner applied number give this to the officer.
How can I get in touch with the Property and Evidence Division?
The Property and Evidence Division is responsible for the receipt, documentation, storage and tracking of all police evidence, found property and safekeeping property. Hours of operation are 8:00 am to 5:00 pm Monday through Friday. Appointments are necessary to pick up property and evidence.
If you have lost property and are inquiring if it was turned into the police department call (530) 550-2338. The police department is located at Town Hall at 10183 Truckee Airport Rd. Truckee, CA 96161
Where does my traffic fine go?
The money from traffic fines is collected by the court, forwarded to the county, and then divided among various state, county and city agencies according to a complex formula under state law.
Can I just pay the ticket by mail and not appear in court?
Yes. If your case does not require a mandatory court appearance, you may send the payment indicated on your courtesy notice in full by personal check, cashier's check or money order. Credit cards are not accepted at this time.
I've just received a ticket. What do I do now?
The court should send you a courtesy notice within three weeks from the issue date stating the bail or fine amount for the violation(s). This notice will also provide information for paying the fine or contesting the violation(s). If you haven't received the courtesy notice within three weeks of receiving your ticket, call the Traffic Court at (530) 582-7835. It is your responsibility to contact the Traffic Court within 21 days of the ticket date if you do not receive a courtesy notice.
IMPORTANT: When you signed the ticket, also known as a Notice to Appear, you promised to appear in court on the date and time listed on the citation. Failing to do so could result in additional charges (California Vehicle Code 40508). A courtesy notice is just that, a courtesy. If you do not receive a courtesy notice from the court it does not absolve you of your requirement to appear in court.
What are the setbacks for my single family home?
For parcels less than three acres in size:
The front and rear yard setbacks are 20 feet from the respective property line.
The side yard setback is 10 feet from the side property line.
Properties that are located on Donner Lake or properties less than 80 feet in width may have different setback standards. Please contact the Planning Division at 530-582-7820 for further information.
For more information, please click here and see Development Code Chapter II, Sections 18.08.030 and 18.08.040, and Development Code Chapter III, Section 18.30.120.
The Town does not currently issue business licenses except for Taxi Services and Gun Sales. Businesses that involve taxi service or gun sales should contact the Planning Division (530-582-7820) for further information.
All businesses require a “Fictitious Business Name” through Nevada County (530) 582-7838.
All businesses must comply with all zoning and building code requirements, including those related to signage and business location.
Do I need a permit to remove trees/shrubbery from my property?
The Town does not require tree removal permits; however, you will want to contact your applicable homeowners association to verify their requirements. If the property is located on a public water way then please contact the Town (530) 582-7820 for further guidance.
Where can I find information on woodstove removal requirements?
Will the Town of Truckee Remove Snow From My Driveway?
In the event one of our blowers has accidentally deposited snow into your driveway, we will make an effort to remove it as soon as possible. The time it takes for us to return to your residence is dependent upon the severity of current storm conditions. The Public Works Department does not provide private snow removal services for driveways. For private snow removal service, please consult your local telephone listings. The Town is not able to give referrals.
A Town snowplow damaged my car/property.
If possible, do not move the vehicle or damaged property until a Town employee can investigate. Please call the Operations Center at (530) 582-7707 to arrange for a member of staff to respond. You can also go to the Department of Public Works webpage and click on Claim For Damages Procedure for information on how to file a claim as well as download a claims form.
Can you tell me if Interstate 80 is open?
Please call Caltrans at 511 or at (800) 427-7623 and follow the instructions.
What is the Town right of way?
The term “right of way” describes portions of land where a government agency has legal access to the land to perform one or more of its duties. One of the most common examples of the right of way in the Town of Truckee is the area of land between privately owned land and the edge of pavement of streets owned and/or maintained by the Town. This area allows for storage of snow that is plowed from Town streets.
When will my street be plowed?
To get an estimate on when your street should be cleared, please call the Operations Center at (530) 582-7707.
What is my collection day?
To find out your pick-up day, call TTSD at 530-583-7800. Set up a pick-up day e-mail reminder here.
When is the Town going to start plowing the streets?
Snow removal crews are dispatched when over 3 inches have accumulated on the roadway. During a snow storm, snow removal crews are scheduled 24 hours a day until all roads are clear.
Where am I allowed to place my mailbox / bear box?
Mailboxes are allowed in the Town right of way if they are placed in moveable containers, such as a 5-gallon bucket filled with concrete or sand. The Town assumes no liability whatsoever for mailboxes temporarily located in the right of way and damaged by snow removal operations.
Bear-proof garbage containers must be placed out of the Town right of way and on private property. While the Town requires the box outside the right of way, the Tahoe Truckee Sierra Disposal Company (TTSD) also has maximum distances off of the street. Call any additional questions please call TTSD at (530)583-0148.
What are the Town’s driveway requirements/design standards?
The residential driveway requirements may be found here.
Where is my landfill/transfer station?
Truckee residents' waste is hauled to Eastern Regional Landfill Transfer Station, where items are sorted. Recyclables are bundled and eventually shipped to recycling centers and landfill items are sent to Lockwood Landfill. Residents can also self-haul items to the Eastern Regional Landfill. The ERL is located on Cabin Creek Road off Highway 89 just south of Truckee. Visit their site for more information on what is accepted and their rates.
Why hasn't my street been sanded, it is icy everywhere!
The Town sands school bus routes as well as a few extremely icy areas. School bus routes are done a regular basis and prior to regular school pick up.
I have been calling the Public Works Department, but the phone is answered by the voice mail system.
The phones at the public works operation center are manned during normal business hours and monitored during winter storm events. If you were transferred to voice mail, all lines are in use. Please leave a message and we will return your call. Keep trying if you need to talk to someone immediately.
My trash was not picked up or there was an issue with my collection/billing.
Contact TTSD directly at 530-583-7800.
Why does my driveway need to be asphalt?
The Town of Truckee right of way is home to roadways and utilities alike. The Town repaves and slurry seals its streets with asphalt-concrete. The utility providers routinely trench for underground utilities in the Town right of way. In order to tie-in to residential driveways after periodic road and utility maintenance, we require that driveways be constructed from asphalt concrete.
How can I find out about road conditions in our area?
The Public Works Department Operation Center receives calls during normal business hours and storm events. Crews monitor this message system throughout each shift and will make every effort to return your call. For state-maintained roadways, call 511 or (800) 427-7623 and follow their push button directions.
What is “can averaging” and why did it end?
Previously, each resident was allowed 13 trash cans each quarter, regardless of when they put them out for collection. For example, residents could not put out trash for one week, and put out two trash cans the next week at no additional cost. Under the new franchise agreement with TTSD starting July 2018, the “can averaging” program has ended. Instead, each resident’s base rate allots them one trash can per week. This program ended to discourage residents from putting out extra trash at no extra cost thus standardizing the trash service every resident is allotted. Ultimately, the program aims to reduce the amount of trash sent to the landfill.
Why is the grade of my driveway limited to no more than 16% on my property, and no more than 6% in the Town right of way?
In general, these slope specifications allow for safe access to and from houses by emergency response vehicles such as ambulances and fire trucks.
Why was I charged a trash overage?
Each resident is allotted one 32-gallon can of trash per week. Residents who regularly produce two cans of trash can subscribe to a two-can service each week for $13.70/month. An overage charge may be incurred if:
Cardboard or trash is outside a trash can (cardboard in blue bags is accepted at no cost)
Trash can contents exceed the height of the trash can
An extra can is used
Note: Blue bags for recycling must be placed next to the trash can. Blue bags placed in the trash can that exceed the height of the can will be counted as an overage.
For specific questions regarding your bill, please contact TTSD at 530-583-7800
Do I have to use the new carts?
No. Residents must choose to opt in to receive green and blue carts. Residents can continue to use blue bags for recycling. In addition, there will be two recycling drop-off locations in town during busy summer months. Green bags will not be accepted after June 30, 2018. There will be two alternative yard waste disposal options: yard waste dumpster rentals and drop-off services at the Eastern Regional Landfill.
I have sometimes seen the Town of Truckee trucks driving along with their snowplows up when it is snowing. Why?
There are several reasons plows aren't always pushing snow. Snow equipment may be spreading sand, may be out of sand and heading back to the maintenance yard for the refill, or traveling to a different assigned area. Be assured that once it snows the Town of Truckee crews work around the clock until the roads are in good shape.
What is a scheduled overage and how do I use one?
Up to 3 extra cans (96-gallons) of additional waste can be picked up for FREE on your normal service day. Overages may include trash or green waste in bags or customer-provided cans, only. Green waste carts or recycling carts will not be serviced for an overage. Simply call TTSD at 530-583-7800 prior to your service day to schedule.
Why can't I have two driveways or a circular driveway?
Residential lots in Truckee are limited to one encroachment due to the need for snow storage in the Town right of way.
Does it cost more to use the new green waste and recycling containers?
Trash rates for all Truckee residents will increase in the coming years. All residents will have the same rate increase regardless if they decide to opt out of the new services. These rates will cover the cost of the infrastructure required to give the option of new services for all Truckee residents. The exact rate changes will be published in the Town Council agenda package.
What goes in a recycling cart or blue bag?
Clean paper, plastics #1-2, glass, aluminum cans, bi-metal and steel cans, aluminum foil, and clean cardboard are acceptable in blue bags. Unacceptable items include (but are not limited to) contaminated products, Styrofoam, plastic grocery bags, ceramics, wax or plastic coated cartons, Rx bottles, windows, drinking glasses, Pyrex, crystal, light bulbs, mirrors, and dishes.
Who is responsible for maintaining my driveway culvert?
Individual property owners are responsible for maintaining driveway culverts. This includes clearing of sediment and debris and repairing and replacing the culvert.
Why do snow plows block (berm) my driveway with snow when they clear the roadway?
We are sorry for this inconvenience, but in making as many roads passable as quickly as possible, there is no way to avoid berms. The Town of Truckee snowplow operators push the snow off the roadway in smooth, continuous passes and the snow ends up on the road shoulders, sometimes blocking driveways. To avoid double work, try to shovel snow from your driveway after a plow has been by and shovel the snow to the right of your driveway as you face the road.
What should I do if an emergency occurs and I don't think the rescue or emergency vehicles can get through on the roads?
Call 911. The local and/or state police coordinate with us if they need help getting roads cleared to get to you.
Where can I purchase blue bags?
Certified Truckee blue bags can be purchased at: Tahoe Supply Company, Mountain Hardware, Tahoe Donner HOA Member Services, The Office Boss (Safeway and Airport Locations), New Moon Natural Foods
Why do I need to call in a subgrade inspection 48 hours prior to a foundation inspection?
Subgrade inspections are conducted prior to foundation inspection, approval, and concrete pouring to ensure that the rough grade of the driveway is sufficient to meet what is provided on the approved plans. Ideally, the subgrade inspection should occur prior to the foundation formwork. Often, once the foundation is poured it is too late to adjust the grade of the driveway between the home and the edge of pavement. The Engineering Department avoids this difficult issue by performing a subgrade inspection early on in the construction project.
Why is the Town of Truckee moving to recycling and yard waste carts?
Every plastic bag that is used will be in the environment for over 100 years. These programs will eliminate the need for recycling and yard waste plastic bags, and bring the Town into compliance with new state regulations related to waste and recycling.
Consistent with our Town's sustainability goals, the new services will:
Prevent up to three million plastic bags from being landfilled over the next 10 years
Eliminate the need for Truckee residents to purchase blue recycling and green yard waste bags
Prevent recycling contamination
Increase the amount of materials that can be recycled
Do I need a driveway (encroachment) permit if I......?
a. Tear out and put in new asphalt (check with Engineering at 582-2931) b. Resurface or re-seal my driveway (no) c. Build a new garage but keep the same driveway (probably – please check with Engineering at 582-2931).
Which roads are the Town of Truckee responsible for clearing?
We are responsible for clearing Truckee maintained roads. Nevada County, Placer County and State of California clear their own roadways.
Why are we sorting recyclables when the processing facility does it for us anyway?
Business and homeowners are encouraged to sort because recyclables stay cleaner and are more likely to be recycled rather than relying entirely on the processing facility to separate them out.
Will it cost more to use these containers?
All residents will have the same rate increase regardless if they decide to opt in or out of the new services. These rates will cover the cost of the infrastructure required to give the option of new services to all Truckee residents and adhere to new state regulations. The exact rate changes are published in the Town Council agenda package. Opting in to the new services will eliminate the need for Truckee residents to purchase blue recycling bags and green yard waste bags.
How do I dispose of green waste?
Yard waste disposal options include green waste carts, reduced rate dumpster rentals, and self-hauling to Eastern Regional Landfill. Visit our green waste disposal page for more information on which green waste disposal option will best suit your needs.
How does the Town of Truckee prepare for the snow season?
Town of Truckee road maintenance employees prepare throughout the year for snow removal. Equipment is tested on dry runs, employees are given special training, snow routes are reviewed, and private on-call snow removal contracts are put in place to help with snow removal and snow hauling when necessary.
How many carts can I get, and how do I sign up to receive them?
To opt in to this program, please complete the form online to indicate how many blue recycling and green yard waste carts you would like delivered to your property. As part of the new waste hauling services contracted by the Town of Truckee, one blue recycling, and up to three 96-gallon green yard waste carts will be provided to residents. Additional carts will be available for a fee.
When do I NOT need a driveway permit?
You do not need a driveway permit when you are performing maintenance (slurry seal or repaving) of your driveway in its original-permitted location, dimensions, and grades.
Once I opt in, what happens if I change my mind about my cart selection?
You may change your cart selection at any time by calling Tahoe Truckee Sierra Disposal at 530-583-7800. Please note that residents who make a cart selection within one month of the scheduled delivery date for their neighborhood may receive their cart(s) after their neighbors do. If a resident receives a cart and later decides not to use it, they can call TTSD to arrange for free cart return.
What are the hours of operation of paid parking?
Parking is enforced daily (including weekends and holidays) from 10:00 a.m. to 6:00 p.m.
What goes in a green waste cart?
Place pine needles, pine cones, grass clippings, branches, twigs, shrubs, and dead wood in your green waste cart. No construction debris, dirt, rocks, plastic bags, food waste, trash, or pet waste.
Green waste carts are serviced every-other-week, May - October.
What is the difference between re-paving and slurry seal?
Slurry seal is a thin seal placed on roadways to help preserve the roadway surface. Slurry uses a fine aggregate similar to sand, while pavement contains a coarse aggregate. For maintenance of a roadway in good condition, a slurry seal placed on the existing pavement adds time to the life of the roadway. A slurry seal is a cold-mix combination of asphalt emulsion, fine well-graded aggregate, and water. Slurry seals have been used by the Town for many years and have proven to be a cost-effective preventative treatment that is well accepted by the community. Pavement consists of a thicker structural section of asphalt concrete. Re-paving consists of placing 2 inches or more thick asphalt overlay on top of a paved road. In some instances (when the road is severely deteriorated or if tying into existing crossroads would be too difficult if the pavement elevation is increased) a specified depth of the existing pavement is removed and then replaced with new asphalt. Reconstruction consists of milling and removing the existing pavement and base course. The new base is then added, shaped and compacted. Two or more lifts of asphalt concrete are then placed on the base course.
How do I use the parking meter?
Insert coins, credit card or Truckee Card. Time may be purchased in three minute increments with coin payment and in two hour minimums with a credit card.
Once the amount of time needed is shown on the screen, push the green button to print a receipt.
Place the receipt face up on the dashboard of your car.
How often is my street slurry sealed?
The Town of Truckee applies slurry seals to most Town roads once every five years. A higher level of service is also provided to the Glenshire and Tahoe Donner Subdivision roads, where property owners pay a special service fee that funds more frequent maintenance (slurry seals once every three years). The roads that are proposed to be slurry sealed this year may be found on the Town’s Capital Improvement Projects page.
I've tried to opt in to receive a blue/green cart. Why isn't my address appearing in the online form?
Only addresses located within the incorporated Truckee town limits are included in the program. The program does not include Placer County or Nevada County unincorporated areas which may include portions of the following neighborhoods: Sierra Meadows, Ponderosa Palisades, Donner Lake, Martis Camp, Lahontan, Coyote Run, Schaffer's Mill, Juniper Hills and Hirschdale.
What is defensible space?
A 100 ft clearing of debris and flammable material around homes and buildings is required according to California law (PRC 4291). This space increases the chance of your home surviving a wildfire and also protects firefighters' safety when protecting your home. The first 30 ft surrounding your building must be clear of all flammable vegetation and any dead or dying plants. Beyond those 30 ft, the remaining 70 ft must be a reduced fuel zone. Surface litter in this area, including fallen leaves, needles, twigs, bark, cones, pods, small branches, etc., must not exceed a depth of three inches. Please do not drag any debris or yard waste to the Town right-of-way. It is the responsibility of the homeowner to maintain these materials on their property. CalFire has additional information on defensible space. For yard waste disposal options, visit here.
When will my street be repaved?
The Town of Truckee paves most roads every 12 to 20 years. The Town conducts roadway inspections occur approximately every five years, during which the roads are rated. Those roads that receive a low rating (due to cracks, wear, rutting, potholes, or poor ride conditions) are flagged and scheduled for upgrade. The Town’s Pavement Maintenance Program (PMP) provides a five-year schedule for maintenance on Town roads. Note that the PMP is a planning document and roads may be added or eliminated to the maintenance schedule based upon additional field surveys or consideration for other construction projects in town. But, the paving and slurry schedules from the 2018 PMP are provided here.
Where are the parking meters located?
The meters are located at approximately every seventh parking space throughout Downtown
There are "Pay Here to Park" signs indicating the meter locations
Where can I drop off unwanted clothes, food, and equipment for donation?
Donating items is a great way to reuse and save resources. Local donation locations for food, clothing, shoes, books, seasonal equipment, houseware, furniture, and small appliances can be found here.
Why are we sorting when the processing facility does it for us anyway?
Business and homeowners are encouraged to sort because recyclables stay cleaner and are more likely to be recycled rather than relying entirely on the processing facility to separate them out.
Can I cut down trees on my property?
Please call the Planning Department at (530) 582-7820 and check with the homeowner association for the neighborhood in which you live (if applicable).
What is hazardous waste, e-waste and universal waste?
Hazardous waste products contain chemicals and components that are dangerous to the environment, animals, and humans. It is illegal to dispose of these materials in your garbage, as these items must be separated from the general waste system. Universal and e-waste are both considered hazardous waste. Hazardous waste items include (but are not limited to) paint, contaminated motor oil, contaminated gasoline, brake fluid, solvents, automotive chemicals, insecticides, herbicides, drain opener, ammonia, chlorine bleach, pool and spa chemicals, furniture polish, pharmaceuticals, and syringes in rigid plastic containers. Eastern Regional Landfill accepts household hazardous waste for free during special drop off events. Universal waste includes electronic devices (e-waste), batteries, fluorescent light tubes and bulbs, mercury containing equipment, and non-empty aerosol cans. Eastern Regional Landfill accepts universal and e-waste for free during normal business hours.
When will these changes impact me?
All Truckee residents will be moving to the new yard waste services in 2018. Truckee residents will receive a service notification in the spring that will allow them to opt out of the green cart program or elect to receive up to three 96-gallon green carts. After June 30, 2018, green bags will not be accepted.
Recycling service changes are rolling out in three phases. Residents of the Glenshire neighborhood will receive recyclables containers in September 2018 to begin use October 1, 2018. Remaining Truckee neighborhoods excluding Tahoe-Donner will start using blue carts in 2019. Tahoe-Donner residents will begin using recyclables carts in 2020.
Why are there no parking meters in front of each parking space?
To avoid having 400 meters Downtown
There are 30 multi-space parking meter kiosks placed throughout Downtown
The parking meters are easy to use and accept coin, credit cards and Truckee Card
The parking meters do not accept dollar bills due to jamming issues
Can I cut down trees in front of my house that are in the Town right of way (and not on my property?)
Please call the Department of Public Works at (530) 582-7707.
When is the next household hazardous waste drop off event?
The Eastern Regional Landfill offers free residential household hazardous waste drop off events every 3rd Saturday of each month, plus every Friday May-September. Only residential material is accepted and load limits are 15 gallons or 125 lbs. Appointments must be made prior to drop off by calling TTSD at 530-583-7800. For more information, visit http://www.waste101.com/hazardous-materials/.
Why are there parking meters Downtown?
To better manage parking
To provide funding for capital improvements, ongoing maintenance and snow removal
To eliminate general taxpayer subsidy of Downtown parking
Will these new containers fit in my bear box?
The new containers will not fit in standard sized bear boxes. If storage and placement are issues at your residence, the opt-out option may be best for you. There are large bear boxes that would fit the new recyclables carts. Residents exploring this option should note that the recycling carts would still have to be placed curbside on pick-up days.
Did the Town consider recycling containers that fit inside of bear boxes?
Yes, the Town did consider this option. Unfortunately, the cost of servicing recycling bins stored in bear boxes would have significantly increased service rates.
I am a business that generates hazardous waste, how do I dispose of it?
If your business generates no more than 27 gallons or 220 lbs of hazardous waste per month, you are considered to be a Conditionally Exempt Small Quantity Generator. TTSD provides hazardous waste collection service for these generators by appointment only. Commercial generators of hazardous waste are not allowed to participate in the free residential drop-off events at Eastern Regional Landfill, but may schedule an appointment to self-haul hazardous materials on the 3rd Friday of each month (the Fridays preceding he residential events). Call TTSD at 530-583-7800 for rates and to schedule a drop-off or collection service appointment.
When do I need a Building permit?
Before any construction work is to be done.
Who do I talk to about an issue with traffic signals?
Call or email Todd Landry at (530) 582-2904 or Becky Bucar at (530) 582-2932.
Can I keep my containers next to my bear box?
The Town of Truckee does not regulate where you store your containers on your property as long as they are out of Town right-of-way. Some homeowners' associations, however, do have rules about the locations of waste containers. If you have a neighborhood homeowners' association, please check with them regarding storage requirements.
I have a drainage issue on my property. How do I report it?
Eastern Regional Landfill accepts all electronic waste year-round for free recycling.
Are wildlife-proof carts an option for residential customers?
Yes. Residents can choose to pay an additional fee for wildlife resistant containers. To request a wildlife resistant container, please call Tahoe Truckee Sierra Disposal at 530-583-7800.
How do I get notified about upcoming construction or consultant work?
You can sign up to receive email notifications for various Town of Truckee news. Go to the email notifications link on the Town website, fill out your contact information, and indicate what types of notifications you wish to receive.
Where can I recycle used motor and filters?
Certified Used Oil Recycling Centers in Truckee include: Truckee Automotive, Truckee Rents, Inc., O'Reilly Auto Parts, and Eastern Regional Landfill
More information on disposing and recycling used motor oil and filers. Contact Town of Truckee at 530-582-2496 if you'd like free oil change kits.
What do I do if I notice a water quality issue, such as spills, foamy water, or discolored water in a creek, stream, ditch, or stormdrain?
You can report water quality issues to the Stormwater Hotline at (530) 582-7794. For clogged drains within the Town right of way, contact the Department of Public Works at (530) 582-7707 or submit a service request on yourgov.com.
Where can I take household batteries?
The following locations collect batteries: Truckee Town Hall, Glenshire Clubhouse, Mountain Hardware, Glenshire Elementary School, Alder Creek Middle School, Truckee Tahoe Radio Station, SnowTech, Tahoe Truckee Lumber, New Moon Natural Foods, ERL Transfer Station, Swigward's Hardware, Kings Beach Hardware
Batteries can also be collected curbside by placing them in a bag on top of your trash container on your pick-up day. To prevent starting a fire, put electrical tape on each battery terminal.
Will communal drop-off locations be available for yard waste and recyclables?
Yard waste can be dropped off at the Eastern Regional Landfill either by the homeowner or by a contractor or friend on behalf of the homeowner. There will be two new locations for recycling drop-off during the summer months: Northwoods Clubhoue and Truckee Town Hall
How else can I dispose of yard waste without green bags or carts?
Residents have the option to rent six-yard dumpsters at a discounted rate. These dumpsters allow residents to remove waste efficiently. Dumpsters must be reserved in advance. Tahoe Truckee Sierra Disposal will drop off a dumpster at your house and pick it up after one week. This program has been so successful bins have been selling out. The new contract will increase the number of dumpsters available to residents to make this option more accessible.
Residents may also drop off up to six yards of yard waste for free at the Eastern Regional Landfill. The new service changes will also allow a contractor or friend to drop off yard waste for free on your behalf by providing a unique customer code. Codes will be provided on the new online customer service system.
Where can I drop off plastic bags/film plastics to be recycled?
Look for the white boxes outside Truckee Safeway and Save Mart. Or search for another drop off location here.
Who do I report pot holes in roads to?
The Department of Public Works – (530) 582-7707.
Who should I call about snow removal?
Please see the Town of Truckee's snow removal webpage. The department of Public Works may also be reached at (530) 582-7707.
How does the CRV program work?
Certain beverage containers have a refund value. Five cents is given for containers less than 24 oz. and 10 cents is given for containers larger than 24 oz. The Eastern Regional Landfill is the only location in Truckee that offers this redemption. Visit out Beverage container buy back page for more info.
What are the Town limits?
Please click on the link for a map of the Town of Truckee City Limits.
Who plows the snow?
The Town of Truckee Department of Public Works and various contractors.
The address of the Department of Public Works Corporation Yard is 10969 Stevens Lane, located off Truckee Way and Stockrest Springs Road.
Who is responsible for sidewalk maintenance?
Unless a property is part of a Community Facilities District or Assessment District that includes sidewalk maintenance, adjacent property owners are responsible for the maintenance of the sidewalk along the property frontage, whether or not it is on private property or in the public right of way. Community Facilities District or Assessment Districts are currently established in Brickelltown, the Railyard, and along the western Envision DPR segment (Donner Pass Road from Cold Stream Road to SR 89 South).
Recycling carts started service in Glenshire in October 2018 and were delivered in September. The rest of Truckee neighborhoods (except Tahoe Donner) will begin recycling cart service in October 2019, and Tahoe Donner will begin in 2020.
Green waste carts started service in all Truckee neighborhoods in July 2018. Green carts are delivered in the order signups are received. Cart deliveries for the May - October 2018 season have ended. Deliveries for signups received after September 10, 2018 will resume in April 2019 for service starting in May.