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Complaint Procedure

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Complaints to the Town of Truckee Department of Public Works regarding road maintenance, snow removal, ice control or property damage shall be taken during normal working hours and handled in accordance with the Town’s normal complaint procedure. However, during severe storm events the Operations Center of the Department of Public Works is manned and we will try to respond to complaints as we are able and within the constraints of our resources.

High priority complaints (those involving access to problems requiring immediate attention) shall be handled on a priority basis. Please call 9-1-1- for any emergency. Response time should not exceed 24 hours for any complaint made during normal business hours. Please keep in mind that significant storm events will have a significant impact upon our response time.

To file a complaint, please contact the Department of Public Works at (530) 582-7707 or fill out our Complaint Form and e-mail it back to

Things You Should Know

Right-of-Ways for Town Snow Storage:

The public right of way is used by the Town for storage of snow plowed from the streets. It is not available for snow storage for individuals. The right-of-way varies in each subdivision. An average right-of-way is 60' (approximately 30' from the center of the roadway). Tahoe Donner has a 60' right-of-way with an additional 20' on each side for snow storage, except for Northwoods Blvd. which has an 80' right-of-way with an additional 20' for snow storage. A good indicator is telephone poles, which are usually located within the street right-of-way, about 3 feet from the edge of the private property line.

Mail Boxes:

Any mailbox installed within the Town right-of-ways is placed there at the owner's risk. Therefore, owners are encouraged to install mailboxes at the maximum usable distance from the edge of the roadway. Posts should be checked for deterioration to reduce the possibility of breakage due to the weight of plowed snow.

Roadside Parking Ban:

Per Town Code Section 10.17.030, from November 1 to April 1 it is illegal to park vehicles in the Town right of way. This code is strictly enforced by law enforcement and you may be cited and/or towed. Please note that the right-of way extends beyond the edge of the road pavement (see Right-of-Ways above) inward beyond the snow poles.

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