Frequently Asked Questions

Nixle and CodeRED are both communication tools that enable public safety agencies to send alerts, advisories, and general public safety information to those who have registered to receive it. Nixle is owned by Everbridge and CodeRED is operated by OnSolve. We are switching from Nixle to CodeRED and will no longer be using Nixle for any messaging to the community. Anything from police or fire activity in the area, to an evacuation or shelter-in-place order, will be communicated through the CodeRED platform.

It is important that you sign up in order to receive important public safety information. CodeRED will be the primary method of communication during critical incidents.

Some properties within Placer County have Truckee in their mailing address but are in fact outside the Town of Truckee limits. Examples are in areas such as Martis Camp and Northstar. Placer County community members need to sign up for Placer Alert for messaging from the public safety agencies in their area.

If you think about who you pay property taxes to, that is the county where your residence is located. Another way to determine which county your address is in, is by visiting What County am I in?

Simply insert your address and it will verify which county the address is in.

You can register for CodeRED by inputting an address that is within Nevada County limits. Whether you do this by creating an account or enrolling as a guest, you will need to submit an address that is within Nevada County. This will not impact anyone else registering and will give you information about emergency alerts that are related to the zoning of the address you input. We recommend picking an address that is closest to your address for the most accurate information that would impact you.

If you do not know a Nevada County address and would like to use Town Hall (10183 Truckee Airport Road, Truckee, CA) you can do so. Please note that you will be receiving general alerts for the entire Truckee area and for the specific zoning of the address input.

Yes. There is no limit to how many people can sign up for CodeRED from a single address.

No. You do not need to sign up again if you already have an account. It is a good idea to log into your account and make sure that your address and communication method of choice (phone and/or email) are up to date and correct.

Truckee Police and Truckee Fire previously utilized Nixle for all their emergency alerts. If you were previously signed up for CodeRED, the only message you could have received would have been from Nevada County. From now on, you will receive local and countywide information from CodeRED.

No. You will need to sign up for CodeRED to get any future emergency alert information.

No. It simply will not be used any longer and the service area agreement will not be valid.

Yes. If you are just visiting for a short time, or move, or no longer want to receive emergency information for the area, you can opt out. You will need to sign in and make the changes to your account. You can also visit the Notification Opt-Out page to disenroll in CodeRED Emergency Alerts. Please note that if you signed up for CodeRED as a guest, or through 211, you will need to call CodeRED to make changes. Email the CodeRED Emergency Alert Customer Support team or call 866-939-0911. Customer Support is available Monday through Friday, from 6 am to 3 pm Pacific Time.

Yes! CodeRED emergency alerts send targeted messaging that will be specific to your area. If there is an incident, emergency, or evacuation, you will want to make sure that you are getting the information related to the zoning you are in. Please note that if you signed up for CodeRED as a guest, or through 211, you will need to call CodeRED to make changes. Email the CodeRED Emergency Alert Customer Support team or call 866-939-0911. Customer Support is available Monday through Friday, from 6 am to 3 pm Pacific Time.

Please email the CodeRED Emergency Alert Customer Support team or call 866-939-0911. Customer Support is available Monday through Friday, from 6 am to 3 pm Pacific Time.

Zonehaven is a tool that was incorporated into evacuation planning throughout Nevada County in 2021. Authorities will use Zone Names to notify residents which areas are under an evacuation warning or order. It was brought in to make emergency alert messaging more effective and targeted. It will supplement CodeRED and, although not every incident will require the use of Zonehaven, in the event of an evacuation incident, knowing your zone could save time when minutes count.

Yes! Authorities will use Zone Names in emergency alerts, media releases, and social media to notify residents which areas are under an evacuation warning or order in an emergency. It does not replace CodeRED but supplements it.