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Driving Directions to the DPW Public Service Center
Who should I call about snow removal?
Will The Town of Truckee Remove Snow From My Driveway?
A Town snowplow damaged my car/property.
Can you tell me if Interstate 80 is open?
When will my street be plowed?
When is the Town going to start plowing the streets?
Why hasn't my street been sanded, it is icy everywhere!
I have been calling the Public Works Department, but the phone is answered by the voice mail system.
How can I find out about road conditions in our area?
I have sometimes seen the Town of Truckee trucks driving along with their snowplows up when it is snowing. Why?
What should I do if an emergency occurs and I don't think the rescue or emergency vehicles can get through on the roads?
What roads is the Town of Truckee responsible for clearing?
How does the Town of Truckee prepare for the snow season?
Who do I report pot holes in roads to?
Who plows the snow?

Q: Driving Directions to the DPW Public Service Center
A:

Coming From Reno:  Take I-80 westbound.  Exit on the 188 off ramp.  Turn right from the off ramp at the signal.  Go through the round-about to its 3rd exit which is Donner Pass Road.  Continue on Donner Pass Rd. through a second round-about.  After you drive over I-80, Stockrest Springs will be on your left.  Turn left on Stockrest Springs.  Turn left on Stevens Lane.  Stevens Lane ends at 10969 Stevens Lane which is the Town of Truckee Department of Public Works Public Service Center. 

Coming From Sacramento: Take I-80 eastbound.  Exit at the 188A exit.  Turn right onto Donner Pass Rd.  Turn left on Stockrest Springs.  Turn left on Stevens Lane. Stevens Lane ends at 10969 Stevens Lane which is the Town of Truckee Department of Public Works Public Service Center.

For truck and shop deliveries, please call Fleet Services at the Town of Truckee Department of Public Works at (530) 582-7708.

For road and snow related issues, please contact the Town of Truckee Department of Public Works at (530) 582-7707.

 

Q: Who should I call about snow removal?
A:
The department of Public Works - (530) 582-7707
Q: Will The Town of Truckee Remove Snow From My Driveway?
A:
In the event one of our blowers has accidentally deposited snow into your driveway, we will make an effort to remove it as soon as possible. The time it takes for us to return to your residence is dependent upon the severity of current storm conditions. The Public Works Department does not provide private snow removal services for driveways. For private snow removal service, please consult your local telephone listings. We cannot give referrals.
Q: A Town snowplow damaged my car/property.
A:
If possible, do not move the vehicle or damaged property until a Town employee can investigate. Please call the Operations Center at (530) 582-7707 to arrange for a member of staff to respond. You can also go to the Department of Public Works webpage and click on Claim For Damages Procedure for information on how to file a claim as well as download a claims form.
Q: Can you tell me if Interstate 80 is open?
A:
Please call Caltrans at (800) 427-7623 and follow the instructions.
Q: When will my street be plowed?
A:
To get an estimate on when your street should be cleared, please call the Operations Center at (530) 582-7707.
Q: When is the Town going to start plowing the streets?
A:
Snow removal crews are dispatched when over 3 inches have accumulated on the roadway. During a snow storm, snow removal crews are scheduled 24 hours a day until all roads are clear.
Q: Why hasn't my street been sanded, it is icy everywhere!
A:
The Town sands school bus routes as well as a few extremely icy areas. School bus routes are done a regular basis and prior to regular school pick up.
Q: I have been calling the Public Works Department, but the phone is answered by the voice mail system.
A:
The phones at the public works operation center are manned during normal business hours and monitored during winter storm events. If you were transferred to voice mail, all lines are in use. Please leave a message and we will return your call when they are available. Keep trying if you need to talk to someone immediately.
Q: How can I find out about road conditions in our area?
A:
The Public Works Department Operation Center receives calls during normal business hours and storm events. Crews monitor this message system throughout each shift and will make every effort to return your call. For State maintained roadways, call (800) 427-7623 and follow their push button directions.
Q: I have sometimes seen the Town of Truckee trucks driving along with their snowplows up when it is snowing. Why?
A:
There are several reasons plows aren't always pushing snow. Snow equipment may be spreading sand, may be out of sand and heading back to the maintenance yard for the refill, or traveling to a different assigned area. Be assured that once it snows the Town of Truckee crews work around the clock until the roads are in good shape.
Q: What should I do if an emergency occurs and I don't think the rescue or emergency vehicles can get through on the roads?
A:
Call 911. The local and/or state police coordinate with us if they need help getting roads cleared to get to you.
Q: What roads is the Town of Truckee responsible for clearing?
A:
We are responsible for clearing Truckee maintained roads. Nevada County, Placer County and State of California clear their own roadways.
Q: How does the Town of Truckee prepare for the snow season?
A:
Town of Truckee road maintenance employees prepare throughout the year for snow removal. Equipment is tested on dry runs, employees are given special training, snow routes are reviewed, and private on-call snow removal contracts are put in place to help with snow removal and snow hauling when necessary.
Q: Who do I report pot holes in roads to?
A:
The Department of Public Works – (530) 582-7707
Q: Who plows the snow?
A:
The Town of Truckee Department of Public Works and various contractors.

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